<h3>I was charged but my features are not working</h3>
<p>First, try logging out and logging back in. Sometimes the system needs a moment to process the payment and activate features. If the issue persists after a few minutes, clear your browser cache and try again. If you still do not see your premium features, open a support ticket with your payment confirmation details and our team will resolve it promptly.</p>
<h3>I see a charge I do not recognize</h3>
<p>Check your billing history in the dashboard first. The charge may be for a subscription renewal. If you cannot identify the charge, contact our support team with the charge amount, date, and the last four digits of the card used. We will help you figure out what happened.</p>
<h3>Can I get a refund?</h3>
<p>We handle refund requests on a case-by-case basis. If you believe you were charged in error or experienced a technical issue that prevented you from using your subscription, open a support ticket explaining the situation. Our team will review it and respond within 1 to 3 business days.</p>
<h3>My payment method expired or was declined</h3>
<p>Go to the billing section of your dashboard and update your payment method. If your subscription was suspended due to a payment failure, it will reactivate once a valid payment method is added and the outstanding balance is processed.</p>
<h3>Can I switch from monthly to annual billing?</h3>
<p>Yes. Contact our support team or check the subscription management page in your dashboard for options to change your billing cycle. Annual plans typically offer a discount compared to paying monthly.</p>
<h3>Do you offer discounts for nonprofits or startups?</h3>
<p>We may offer special pricing for qualifying organizations. Reach out to our support team with details about your organization and we will let you know what options are available.</p>
<h3>What happens to my data if I cancel?</h3>
<p>Your business listing, reviews, and profile remain intact on the free plan. You only lose access to premium features. No data is deleted when you downgrade or cancel a paid subscription.</p>