Business - Frequently Asked Questions

You can open a support ticket directly from your business owner dashboard by clicking the "Support" link in the sidebar. Select the appropriate department and describe your issue. Our team monitors business owner tickets closely and aims to respond within 24 hours. For urgent issues, mark your ticket as high priority.

You cannot remove reviews simply because they are negative. However, if a review violates our community guidelines, contains false information, or was posted by someone who is not a genuine customer, you can report it for investigation. Our moderation team reviews every report and removes content that violates our policies.

Currently, each business profile is managed through a single business owner account. If you need multiple people to access the dashboard, you can share the login credentials with trusted team members. We recommend changing the password if a team member leaves your organization.

Log in to your business owner dashboard and navigate to the Reviews section. You will see all reviews posted on your profile. Click on any review to read it in full and post your response. We recommend responding to both positive and negative reviews within 24 to 48 hours to show customers you value their feedback.

Yes, creating a basic business listing on Transperis is completely free. Your free listing includes a full business profile, the ability to receive and respond to reviews, and access to your business owner dashboard. We also offer premium plans with additional features for businesses that want enhanced visibility and analytics.

Use the report button on the review to flag it for our moderation team. Include details about why you believe the review is not from a genuine customer. Our team investigates every report and takes action when violations are confirmed. Do not respond to the review with accusations, as this can look unprofessional to other readers.

Your overall rating is the average of all individual review ratings on your profile. Each review carries equal weight regardless of when it was posted. The more positive reviews you receive, the higher your overall rating will be. We recommend focusing on consistently great service rather than trying to influence individual ratings.

The best approach is to simply ask after a positive interaction. Send a follow-up email or message with a direct link to your Transperis profile. Keep the request simple and genuine. Never offer incentives, discounts, or compensation in exchange for reviews as this violates our platform policies and undermines trust.

Transperis offers a business verification program that adds a verified badge to your profile. Verification confirms that you are the legitimate owner or authorized representative of the business. The process may require submitting documentation such as a business license or proof of ownership. Contact our support team to start the verification process.

Log in to your business owner dashboard and navigate to the profile management section. From there you can update your business name, description, contact details, operating hours, logo, and cover image at any time. Changes take effect immediately. We recommend keeping your information current as outdated details can frustrate potential customers.

How do I contact Transperis support as a business owner?

Can I remove a negative review from my profile?

Can multiple team members manage our business profile?

How do I respond to customer reviews?

Is it free to list my business?

What should I do if I receive a fake review?

How are business ratings calculated?

How can I encourage customers to leave reviews?

What verification options are available for my business?

How do I update my business information?